Location: Blended – between home and Cam Sight, 167 Green End Road, Cambridge, CB4 1RW 
Contract term: Permanent
Hours: 37 hours per week, Monday to Friday 
Salary: £26,000 - £28,000 dependant on experience
Responsible to: Chief Executive

The Benefits

- Claimable expenses
- 25 days’ holiday per annum plus Bank Holidays
- Join a friendly and caring team in a welcoming work environment
- Make a difference as a member of our senior management team

Low vision and blindness can turn a person’s life upside down. For many, it’s an experience that leaves them feeling frightened, isolated and like they are defined by their sight loss.

This is a fantastic opportunity to oversee services that are making a positive change in people’s lives, from providing practical and emotional support to helping access equipment that will make everyday tasks easier.

So, if you want to use your expertise to lead our dedicated team, drive support for our important work and deliver our positive message, we want to hear from you.

The Role

As a Client Services Manager, you will lead the Client Services Team to deliver a variety of support services.

In this important role, you’ll support the success of our Community Support, Emotional Support, Rural Support and Low Vision Services.

You will also work as part of our Promotion Team and deliver a range of promotional and fundraising talks, presentations and media interviews to raise awareness of our work and the people we support.

Reporting to the Chief Executive, your role will also involve:

- Leading and ensuring decision-making within the Client Services Team is carried out effectively
- Setting individual team member objectives
- Monitoring and evaluating our client services
- Supporting the development and delivery of an effective business strategy
- Supporting fundraising activity

About You

To join us as a Client Services Manager, you will need:

- Experience of managing or leading a team in the delivery of support services, ideally within healthcare
- Experience of delivering talks and presentations
- A full, valid driving licence and access to your own vehicle

Other organisations may call this role Service Manager, Support Services Manager, Community Services Manager, Care Services Manager, Customer Support Manager, Customer Care Manager, or Charity Service Manager.

Client Services Manager Job Description.docx

Please send your CV with a covering letter to [email protected]

Closing date for this role is 24th March 2021.
Interviews will be held week commencing 29th March 2021.